Unopened merchandise may be returned in its original condition, including original packaging within 60 days of receipt and you will receive a full refund minus return charges.
We provide a 60 days period to accept returns (or 30 days from delivery date) on one condition that the items must not be opened (still sealed in retail packaging). We cannot accept returns for opened/used items. The product(s) must be the exact same units that we shipped over (Same barcode/serial numbers) that we have in our records.
We would refund the value of the sale of the products minus the shipping cost including any prepaid tax, insurance and other surcharges. The deducted cost for returned goods is a fixed amount of 20% per parcel (Economy/Standard) or 25% off (Premium/Express). Our supplier must receive back the goods first before we could do any refunds.
If you are eligible for returning the goods, please contact us and we will give you instructions in regard to the correct procedure that needs to be followed.